todo.academy Try a free chapter

Support

Choose the help path that matches the problem.

Restore a purchase, open the private paid-learner desk, review safe troubleshooting, or explore the team-training path.

Paid learner support

Sign in with the receipt email before the private desk loads account records or existing threads.

Open paid support desk

If account access is unavailable, use the contact path printed on the payment receipt.

Restore a purchase

Use the email on your Lemon Squeezy receipt. A different email cannot read the paid entitlement.

Restore paid access

Team and program questions

Review the current course coverage, pilot boundaries, and team-readiness status before requesting an update.

Explore team training

Shortest safe checks

  1. Reload once.Use a normal reload before clearing any saved progress.
  2. Confirm JavaScript is enabled.The public course pages remain readable without it, but the interactive workspace requires it.
  3. Try a current browser.Use an up-to-date browser window without an aggressive script blocker.
  4. Keep the exact course and lesson URL.It gives support the most useful starting context without sending command history.

Loading or a blank screen

Open the public course page first. If that works but a lesson does not, reload the lesson once and check whether a browser extension blocked scripts or required storage.

Before clearing site data

Export the workspace recovery file when that option is available. Clearing site data can remove progress that has not synchronized elsewhere.

Progress is not saving

Keep the tab open, return to the lesson, and look for the workspace save status. If it reports a failure, export the workspace recovery file before changing browser storage.

A proof can pass while a save fails. Preserve the exact message so support can distinguish those states.

Waitlist and updates

Course update messages include an unsubscribe path. Joining a course waitlist requests only the launch update described on that course page.